These Terms & Conditions govern the use of the Ved Vilas website and the reservation of accommodations at Ved Vilas Mashobra and Ved Vilas Theog.
Acceptance of Terms
By using this website or making a reservation, you agree to these Terms & Conditions.
Reservations
- All reservations are subject to availability and confirmation by Ved Vilas.
- Guests must provide accurate booking information.
- Ved Vilas reserves the right to refuse or cancel bookings in cases of incorrect information, suspected fraud, or violation of these terms.
Check-in & Check-out
- Check-in: 2:00 PM
- Check-out: 11:00 AM
Early check-in and late check-out are subject to availability and may incur additional charges.
Payment
- Applicable room charges, taxes, and fees must be paid as per the booking terms.
- Online payments are processed through secure third-party payment gateways.
Cancellation & Refunds
Cancellation and refund policies may vary depending on the booking plan and reservation source. Any applicable cancellation charges will be communicated at the time of booking.
- Refunds are processed within 10 working days from the cancellation date.
- A 10% processing fee applies to all cash refunds.
- Accommodation and cleaning fees are non-refundable as they are used to prepare the villa prior to your stay.
- Partial or advance payments made towards bookings are non-refundable.
Future Stay Voucher
- Valid for 12 months from the date of issue
- Can be used for any StayVista property
- Cannot be exchanged for cash or transferred to another guest
Rescheduling Terms & Eligibility
- A booking can be rescheduled only once, for the same villa, within 3 months of the original date.
- Rescheduling requests must be made between 12 and 6 days before check-in.
- Rescheduling is subject to villa availability and incurs a 30% rescheduling fee.
- After deducting the rescheduling charges, guests will have to bear any difference in tariff for new dates.
- Once a booking has been rescheduled, it is no longer eligible for a refund.
- Rescheduling is not allowed for peak date bookings or partial payment booking.
Meal Refund Policy
- Meal cancellations made at least 2 days before check-in are eligible for a full refund.
- For any meal-related changes or cancellations, please contact our support team in advance.